Privacy Policy
This Privacy Policy explains how Wolf Urban Services handles personal information collected through this website. It applies to visitors and customers who contact us, request a quote, or submit property or project details.
About this Privacy Policy
Wolf Urban Services is an Australian small business based in Brisbane, Queensland, providing property preparation, repairs and presentation services.
This policy describes the types of personal information we collect through this website, how we use it, and the choices available to you. It is general website information and is not legal advice.
Information We Collect
Depending on how you interact with this website, we may collect:
- Your name
- Your phone number
- Your email address
- Enquiry details and the reason for your project
- Property information you choose to provide, such as the address, suburb, property type and condition
- Photographs you choose to upload or provide for project purposes
- Information submitted through any form on this website
- General website usage information, such as the pages visited and the device or browser used
How We Collect Information
We collect information you provide directly — for example, when you complete an enquiry, start a project, request a quote, email us, or upload photographs.
We may also collect limited technical information automatically when you visit the website, such as browser type and general usage patterns, to help us keep the website working and improve it.
How We Use Information
We use the information we collect to:
- Respond to your enquiries and contact requests
- Prepare quotes and assess property preparation needs
- Communicate with you about a project or potential project
- Provide and coordinate our services
- Improve and maintain this website
- Manage our business records and internal administration
Website Analytics and Cookies
This website may use analytics or similar technologies to understand how visitors use the site, so we can improve it. These technologies may use cookies or similar mechanisms.
Where cookies are used, you can usually control or disable them through your browser settings. Disabling some technologies may affect how the website functions.
We do not name specific analytics or technology providers here unless we confirm their use. Where a provider is not confirmed, this section describes our general approach.
Advertising and Marketing
Where we use online advertising or marketing, it may be managed through third-party platforms. Those platforms may use their own cookies or technologies and have their own privacy practices.
We only use marketing in line with the consent and choices available to you through your device or browser settings.
Storage and Security
We take reasonable steps to protect personal information held by Wolf Urban Services against misuse, interference, loss and unauthorised access.
No website or online service can be guaranteed completely secure. Information you submit online is provided at your own risk.
Retention
We keep personal information only for as long as we need it for the purposes set out in this policy, or as required by law or for legitimate business record-keeping.
When information is no longer needed, we delete it or de-identify it where practical.
Access and Correction
You can ask us for access to the personal information we hold about you, or request that we correct it. We may need to verify your identity before responding.
To request access or correction, contact us using the details at the bottom of this page.
Privacy Enquiries and Complaints
If you have a question about privacy or wish to make a complaint about how we have handled your personal information, please contact us using the details below. We will try to resolve any concern promptly.
Third-Party Websites and Services
This website may contain links to third-party websites or services, such as social media profiles. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The date of the most current version will be reflected on this page. Continued use of the website after changes indicates your acceptance of the updated policy.
Contact Wolf Urban Services
Phone: 0426 892 463
Email: info@wolfurbanservices.com.au
Service area: Brisbane, Queensland, the Gold Coast and selected surrounding suburbs.
If you have any privacy questions, please contact us at the email address above.
This page is website information provided by Wolf Urban Services for transparency. It is general information and not legal advice. If you need advice about your particular circumstances, please consult a qualified legal professional.